Refund policy

At Prosper Gate, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are here to help. This Return & Refund Policy explains how returns, refunds, and exchanges are handled.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in the same condition that you received it

  • Be in the original packaging

  • Include all original tags, accessories, and components

  • Be accompanied by proof of purchase or order confirmation

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked as final sale

  • Gift cards

  • Used or damaged items caused by improper use

  • Personal care items if opened or used

Return Process

To initiate a return, please contact us at:

Email: support@prospergatellc.com

Please include the following information in your request:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Photos if the item is damaged or defective

Our support team will provide return instructions and the return shipping address.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as Prosper Gate cannot guarantee that we will receive your returned item without tracking.

Refunds

Once your return is received and inspected, we will notify you about the status of your refund.

If approved, your refund will be processed to your original payment method. Refunds may take 5–10 business days to appear on your account depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error (such as receiving an incorrect or defective item).

Exchanges

If you received a defective or damaged item, we will gladly replace it. Please contact us within 48 hours of delivery with photos of the damaged product and packaging.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company (processing time may vary)

  3. Contact your bank

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Prosper Gate
1109 Blankets Creek Dr
Canton, Georgia 30114
United States

Email: support@prospergatellc.com
Phone: 470-210-6799